Warranty Terms

Warranty

THE CRYSTAL GARDEN LTD WARRANTY TERMS AND CONDITIONS FOR CRYSTAL GARDEN PRODUCTS AND ACCESSORIES

The Crystal Garden Ltd (ABN 38 151 018 226) provide the following manufacturer’s replacement warranty in relation to any Crystal Garden product (and any accessory supplied with it) that has been purchased in Australia (Product) when the Product is determined by Crystal Garden Ltd to have a defect in its material or workmanship.

The warranty period set out in these terms and conditions commences from the date of the sale of the Product by Crystal Garden or (authorised Crystal Garden retailer) or via Crystal Garden (Australia) to the consumer. To claim under this warranty, the date of purchase of the Product must be evidenced by an invoice/receipt. The warranty schedule is listed within section 9 of this document.

Crystal Garden Products are intended for healing therapy use only. This Crystal Garden replacement product warranty is only applicable to purchases from Crystal Garden Office or via Crystal Garden (Australia) website. This warranty will not apply to Crystal Garden products that are purchased from Amazon, eBay, second hand and other non-authorised retailers. This Crystal Garden product warranty does not apply to any parallel imported product and does not apply to any Crystal Garden products that are not purchased from an authorised Crystal Garden retailer.

  1. THIS REPLACEMENT WARRANTY + THE NO COST EXTENDED WARRANTY: The benefits provided to the consumer in this warranty are in addition to other rights and remedies of a consumer under the Australian Competition and Consumer Act 2010, and any other laws in relation to the Products to which this warranty relates. This replacement warranty:
    1. covers the Product against faulty materials or workmanship; and
    2. covers the replacement of a Product, or if unavailable a refund of the price of the Product.Important information:
    • We do not have any repair facilities and cannot repair any Products.
    • All Products have a standard warranty period, however a consumer must register online to obtain the benefit of the extended warranty, at no cost. There is no cost to the consumer for this extended warranty. Consumers do not have to register any Products to obtain the standard warranty period.
    • This Crystal Garden product warranty and the warranty term does not start again if a replacement product is provided, it continues from the original date of purchase.
    • A consumer may extend the warranty period, at no cost, for certain Products as set out in these terms and conditions, from the date of purchase. To obtain the extended warranty at no cost, the registration process must be completed within 30 days from the date of purchase.
    • Accessories and consumables including corded crystal light bed device, are excluded from extended warranty periods.
    • Failure to register the Product online and/or failure to submit a valid Crystal Garden invoice/receipt will void your eligibility for the warranty extension.
    • This extended warranty, at no additional cost, which is in addition to your rights at law, is not transferable.
    • Please ensure ALL information submitted/uploaded is correct.
    • Extended warranty, at no cost, is ONLY available via online registration, offline (mailing in of warranty registration) will not be accepted.
    • This Crystal Garden product warranty and the Crystal Garden extended product warranty is only applicable to purchases from Crystal Garden or via Crystal Garden (Australia).
  2. TO REGISTER, AT NO COST, FOR THE EXTENDED WARRANTY PLEASE FOLLOW THESE STEPS:
    1. The first step is to create a Customer Account at crystalgarden.com.au/my-account/register.
    2. After you have created your account we will send you an email to confirm and validate your email address
    3. Once your account is validated log into your account and register your Product.
  3. THE BENEFITS OF PRODUCT REGISTRATION:
    1. Warranty Claims – In the event that a Product may be faulty, Crystal Garden Australia Ltd, can better facilitate consumer claims.
    2. Extended Warranty Program: At No Cost – – If a consumer registers a Product within 30 days of purchase a consumer is eligible to extend* the standard warranty, at no cost, upon purchase verification. *Exclusions apply (see below)
    3. Your Safety + Product Notifications – This allows Crystal Garden Australia Ltd to contact consumers with important Product notifications, including safety information relevant to your Product.
    4. Confirmation of Ownership – This will provide consumers with a record in case of Product loss, fire, theft, or for insurance claims.
    5. Improved Product Development – This will help Crystal Garden Australia Ltd continue to improve and design Products that meet consumer needs.
  4. CONSUMER GUARANTEE: For Products sold in Australia, this warranty is subject to the Competition and Consumer Act 2010. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  5. HAZARDOUS MATERIAL: Customers are responsible for the care and cleaning of their Product. Products that are not clean and contain or have come into contact with a hazardous substance (in our opinion) cannot be returned to us and will not be accepted or will be returned to the Customer. A Product that has come into contact with a hazardous substance is an Occupational/Work Health and Safety risk. Any Product being sent to us must be cleaned to a safe and satisfactory level.
  6. *THIS REPLACEMENT WARRANTY WILL NOT APPLY IF:
    1. the Product fault, failure or damage is caused as a direct result of any repairs to the Product made or attempted by a service provider;
    2. the Product is subject to excessive wear and tear. Parts including, but not limited to light bulbs, must be regularly inspected so that the wear on such part do not lead to failure of the product. For optimum performance, the product should be inspected regularly;
    3. the Product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the Product;
    4. the consumer uses the Product in an abnormal manner for example if the Product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure;
    5. damage to the Product is caused by water damage, rust corrosion, fire, vermin and/or insect infestation, power outages or surges, or inadequate or improper voltage or current;
    6. the Product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories;
    7. the Product is tampered with any way or if the damage has been caused by an extraordinary event or circumstance beyond the control of the consumer or Crystal Garden Australia Ltd;
    8. the Product’s serial number, as applied by the manufacturer, (if applicable for the crystal light bed device) has been altered or removed from the Product; or
    9. the Product is purchased from a retailer that is not authorised to sell Crystal Garden products or the Product is purchased outside of Australia.
  7. EXCLUSION OF IMPLIED WARRANTIES: To the full extent permitted by law, all warranties, conditions and other terms express or implied by statute, custom or common law are excluded. Nothing contained in these terms and conditions excludes or restricts any consumer guarantee, warranty, condition, right or remedy under any statute (including the Australian Competition and Consumer Act 2010) which cannot be excluded, provided that, to the extent that the statute permits Crystal Garden Australia Ltd. Limited are entitled to limit its liability for a breach of a guarantee, condition or a warranty implied by that statute.
  8. UNDER THIS REPLACEMENT WARRANTY:
    1. The Products covered by this warranty will be replaced, during normal business hours at Crystal Garden.
    2. The consumer is responsible for freight costs and insurance costs if the Product has to be returned to Crystal Garden Australia Ltd. Limited unless the cost of returning, removing or transporting the Product is significant.
  9. TO MAKE A CLAIM UNDER THIS REPLACEMENT WARRANTY:
    1. A consumer may present the sales docket receipt and Product to Crystal Garden Australia Ltd.
    2. For assistance in Australia the consumer should refer to the Crystal Garden web site or contact the Customer Support to obtain further information.
    3. We may also require further information from you, such as your contact details which can include the following:
      • phone number;
      • address;
      • email address.

SCHEDULE TO WARRANTY TERMS AND CONDITIONS FOR RYOBI PRODUCTS AND ACCESSORIES

The schedule outlining the warranty period is set out below and is applicable as of the 1st of July 2021 for all purchases from Crystal Garden: Product type Warranty period Extended Warranty period Corded power crystal light bed devices 4 years not applicable

The following accessories and consumables have a 3-month warranty period:

  • crystal light bed accessories and attachments
  • bags provided with the kits

THE CRYSTAL GARDEN AUSTRALIA LTD
A.B.N. 38 151 018 226
13 Driver Way, Bull Creek WA, Australia
Contact during normal business hours.
www.crystalgarden.com.au